Guy W. Clinch

Avaya Tech Talk Podcast

Technology, news and information for todays Government IT Professional.
Avaya Tech Talk Podcast

Description

Guy Clinch, Avaya's Government Solutions Advocate hosts this technology review of applications for the Government Industry

Episodes

Avaya TechTalk 52: Gary Van Gordon Interactive Northwest, Inc.

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Gary Van Gordon, Owner of Interactive Northwest, Inc. INI is a leading developer of innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers.

Avaya TechTalk 51: Arizona combined APCO and NENA Chapter

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Guy interviews Toni Rogers and Sheila Blevins about the Arizona combined APCO and NENA Chapter. The three discuss how the joint chapter came to be and the upcoming 2014 chapter meeting.

Avaya TechTalk 50: Kirke Curtis of Tiburon

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Kirke Curtis, Vice President of marketing and sales operations at Tiburon. Tiburon delivers computer aided dispatch, mobility, records management and corrections management solutions built to meet the rigorous demands of state, local and federal law enforcement, fire & rescue and corrections agencies.

Avaya TechTalk 49: Dave Hatton Ford Motor Company

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Dave Hatton, global product leader for Ford Motor Company SYNC® 911 Assist™ and Emergency assistance features. SYNC® 911 Assist™ is a free services on Lincoln and Ford models that quickly connects accident victims directly with 911 operators and is now equipped on 2 million vehicles.

Avaya TechTalk 48: Todd Miller Rave Mobile Safety-Smart911(TM)

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Todd Miller, VP Public safety services at Rave Mobile Safety. Smart911(TM) improves the quality and quantity of information available to 9-1-1 call takers. It helps 9-1-1 call takers make faster and better decisions, shortens response times, and helps save lives.

Avaya TechTalk 47: Shelley Piehet of Shell Pipeline

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Shelley Piehet, Public Awareness Representative for Shell Pipeline. Shelley is at the NENA 2013 to promote and educate 811, the number to call before you dig. As Shelley says, “Pipelines are everywhere.” By simply dialing the three digits, 8-1-1 you can avoid the need to dial 9-1-1. "An explosion can ruin your whole day."

Avaya TechTalk 46: Denise Amber Lee Foundation

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch has the privilege to interview Nathan Lee the president and founder of the Denise Amber Lee Foundation. Nathan is someone who has made a positive change in the world. He tells the compelling story of the tragic loss of his wife Denise and how he with the help of his father and people from all over the country have come together to honor Denise’s life. The Mission of the Denise Amber Lee foundation is to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes, and technological advances to the 9-1-1 system.

Avaya TechTalk 45: Bob Connell National of Zetron

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Bob Connell National Sales Manager at Zetron. For over 30 years, Zetron has been designing, developing, manufacturing and implementing mission-critical communications solutions for public safety, transportation, utilities, manufacturing, healthcare and business applications throughout the world.

Avaya TechTalk 44: Mark Musick of Schedule Express

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Mark Musick President of Schedule Express. Mark and Guy talk about the ways that Schedule Express’ customers are saving time and effort by replacing non automated solutions with Schedule Express products.

Avaya TechTalk 43: Paul Fahey of Fahey Consulting

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Paul Fahey president of Fahey Consulting. Paul talks about how people in the public safety communications industry who seek to see change need to do more to help policy makers understand the need for change. Paul’s insight is that government decision makers face difficult challenges and without the information about how Next Generation 9-1-1 can improve the ability of government to deliver emergency services, the opportunity can get lost among conflicting priorities.

Avaya TechTalk 42: John Brosowsky GeoComm

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews John Brosowsky, Vice President of Product Development at GeoComm. John and Guy talk about the many ways that Geographic Information Systems (GIS) are changing the ways that public safety services are delivered. John reviews some of the significant innovations that GeoComm is offering to the market.

Avaya TechTalk 41: Jeff Robertson

Jul 25, 2013

Description:

Recorded from the Podcast Zone at the NENA 2013 Conference and Expo Avaya TechTalk host Guy Clinch interviews Jeff Robertson Managing Partner of Robertson Associates. Mr. Robertson has been involved in public safety for over 16 years; as a sworn officer, CEO of two public safety technology companies, executive director and founding board member of the 9-1-1 Industry Alliance and most recently as Vice President and General Manager of Public Safety for Intergraph the largest public safety software provider in the world.

Avaya TechTalk 39: Synergem Technologies

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Nelson Clark, CEO of Synergem and Myron Heron Synergem’s Chief Technology Officer. The group discusses Synergem’s true NENA i3 complaint Next Generation 9-1-1 solutions and the marketplace for NG9-1-1 solutions. Myron talks about the difference between NG9-1-1 ready systems and solutions that are truly NENA i3 consistent. Myron says that buyers need to look out for the, “Last iteration of the last generation.”

Avaya TechTalk 37: Dennis Müllert

Jul 25, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Dennis Müllert Business Development Manager, Contact Center Avaya Latam about how speech analytics extracts business intelligence.

Avaya TechTalk 36: Diane Halliwell of Sperco Associates

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Diane Halliwell Managing Director, CC, Sperco Associates about how the greatest technologies alone will not guarantee success.

Avaya TechTalk 35: Mellisa Swartz Swartz Consulting

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Melissa Swartz owner of Swartz Consulting about how her business that delivers completely independent and unbiased telecommunications consulting.

Avaya TechTalk 34: C-squared, Clint and Chris from Windstream

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Clint and Chris from Windstream Communications. The trio talk about Windtream sponsorship of the Goo Goo Dolls concert closing out Converge2013.

Avaya TechTalk 33: Kelly Leister and Jo-Anne Mullin

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Kelly Leister of Sitel and the IAUG Contact Center Council chairperson and Jo-Anne Mullin a member of the council about the conference.

Avaya TechTalk 32: Frank Castro IAUG President

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Frank Castro, IAUG President. The two discuss the work success of the event and helping the tornado victims in Oklahoma.

Avaya TechTalk 31: Alex Morales NY Metropolitan IAUG

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Alex Morales who is the New York Metropolitan Avaya Users Group Chapter President.

Avaya TechTalk 30: Marilyn Shuck IAUG Pacific Northwest Council

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Marilyn Shuck of the Seattle Times. Marilyn also serves as the IAUG Pacific North West Council President and is an active volunteer on committees including the team that planned Converge2013.

Avaya TechTalk 29: Christopher Rouse of Symmetrics

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Christopher Rouse, Director, Marketing at Symmetrics Business Intelligence about the concept of the Metrics Mashup.

Avaya TechTalk 28: Rito Salomone of RSI

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Rito Salomone President at Resource Software International (RSI) about his company and how the changing dynamics in the communications industry are affecting businesses today.

Avaya TechTalk 27: Steve Durney Director at Avaya

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Steve Durney Director of Avaya's Contact Center Business Unit about the Session Initiation Protocol and why it is important to enterprise organizations.

Avaya TechTalk 26: David Chavez Chief Technical Officer at Avaya

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews David Chavez, Vice President & Chief Technical Officer at Avaya - World Wide Sales.

Avaya TechTalk 25: Greg Weber Architect in Avaya’s CTO

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Greg Weber, Architect in Avaya’s Chief Technology Officer organization. Greg discusses Session Management and the four phases of transition from the legacy PBX world to where organizations unlock the true value of SIP.

Avaya TechTalk 24: Pat Shafer and Greg Borton

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Pat Shafer, VP Sales at Virsae and Greg Borton, CEO Listening Methods. Pat and Greg were instrumental in the creation of Computer Telephony Integration or CTI.

Avaya TechTalk 23: Stephen Leaden President Leaden Associates

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Stephen Leaden, president Leaden Associates about a number of topics related to the Unified Communications strategies.

Avaya TechTalk 22: John Barton Sales Director at Vision Tech

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews John Barton, Sales Director at Vision Technologies. John says, “At Vision Technologies we make our customer’s lives easier. We know the maintenance world inside.”

Avaya TechTalk 21:Richard Houlihan

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Richard Houlihan, Technical Director at Carousel Industries. The two discuss Carousel Industries focus, key strengths and what they hope to accomplish during IAUG Converge2013.

Avaya TechTalk 20: Bill Orlansky Strategic Alliance Marketing at

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Orlansky, Director, Strategic Alliance Marketing at Jabra. Bill explains Jabra’s point of view that, “Devices make experiences.”

Avaya TechTalk 19: Christine Connor Progressive Insurance

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Christine Connor of Progressive Insurance and IAUG member about the things Christine has learned at Converge2013 and will bring back to her company.

Avaya TechTalk 17:

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Andrew Prokop of Arrow S3 who is a prolific inventor and holder of patents.

Avaya TechTalk 18:

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews Rob Hankin and Detta Donoghue of Starfish Associates about the services the company provides, the origins of their unique name and the IAUG Converge2013 conference.

Avaya TechTalk 16: Stu Goldstein VPI’s Avaya Channel Director

Jul 19, 2013

Description:

Avaya TechTalk host Guy Clinch interviews VPI’s Stu Goldstein about Intelligent Virtual Call Agents and use cases, deployment models and the business value created by VPI’s VirtualSource technology.

Avaya TechTalk 015: Avaya CC Portfolio Strategy and Roadmap

Jun 1, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) in conversation with Linda Dotts, Avaya’s Vice President of Contact Center Product Management (www.linkedin.com/pub/linda-dotts/3/91b/bb ) and Laura Bassett, Director of Marketing, Customer Experience and Emerging Technologies (www.linkedin.com/in/lauralbassett) at Avaya about a number of the education sessions they will host during the upcoming IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. Linda and Laura will jointly host the session Avaya Contact Center Portfolio Strategy and Roadmap (http://www.iaug.org/e/in/eid=54&s=663&print=1&req=info). During this session participants will learn about Avaya’s software portfolio strategy for 2013 and beyond. This session will provide a detailed roadmap of key Avaya solutions and applications for Contact Centers and Customer Experience Management. Later in the week Laura will present the session, Evolution to Next Generation Customer Experience Management. Participants in this session will hear more about Avaya’s vision and strategy for next generation customer experience and the contact center evolution scenarios that follow. Attendees will learn some of the key steps and options possible through the latest innovations and solutions enabled by the Avaya Customer Experience Framework.

Avaya TechTalk 014: Member Advocacy, Got Issues Get Action

May 31, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews with Bill Moore Technical Infrastructure Manager at The Museum of Modern Art and a member of the Board of Directors of the International Avaya User Group (IAUG) (www.linkedin.com/in/billmoorenyc) about the IAUG’s Member Advocacy programs and activities that will take place during IAUG CONVERGE2013 (http://www.iaug.org/p/cm/ld/fid=259). IAUG’s Member Advocacy programs go on 365 days per year. The programs make it as easy as possible for IAUG members to reach out for help when they need it. They have a number of options. The most direct method involves entering information about their issue directly into a form on the IAUG website, www.iaug.org. As soon as an issue is entered the issues are assigned it to a member of the Advocacy Committee for action. We will contact the appropriate resource at Avaya, or an Avaya business partner, to achieve resolution of the issue. During IAUG CONVERGE2013 a number of session are scheduled that will feed member support requests, product enhancement suggestions and other parts of the process and product improvement dynamic that goes on throughput the year. My blog, The Power of the Customer/Supplier Dialectic (http://www.avaya.com/blogs/archives/2011/01/the-power-of-the-customersupplier-dialectic.html) describes this dynamic in which both the customers and Avaya benefit from the vigorous interactions of the IAUG Member Advocacy programs.

Avaya TechTalk 013: Contact Center Future Needs

May 29, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews Mark Burns, Director, Enterprise Telephony & Call Center at MediMedia USA (www.linkedin.com/pub/mark-burns/0/154/681) and Bill Jolicoeur senior Product Manager at Avaya about the Contact Center Future Needs session that will take place during IAUG CONVERGE2013 (http://www.iaug.org/p/cm/ld/fid=259). The Future Needs session (http://www.iaug.org/e/in/eid=54&s=674&req=info) which will be held Thu, Jun 06, 2013 from 02:00 - 03:00 ET allows participants to provide direct feedback to Avaya on what they want the future of Avaya’s contact center product portfolio to be. Having heard throughout the previous week about what Avaya Product Management has planned for future releases of Avaya’s contact center products, during this session participants are given the opportunity to provide candid feedback as to what they, the product users, want to see in future releases. Key members of Avaya's Call Center Product Management team and including Avaya senior executives will be in attendance to listen to feedback and answer questions. This is a highly interactive session and each year participants come prepared with questions and valued suggestions. Some of Avaya most important innovations have resulted because of interactions between product users and Avaya product management personnel begun during previous year’s editions of the IAUG Contact Center Future Needs sessions.

Avaya TechTalk 012: Jon Haich and Tore Christensen

May 26, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) continues a series of conversations about IAUG CONVERGE2013 taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. Guy interviews Tore Christensen, Corporate Consulting Engineer at Avaya specializing in Speech and Self Service (www.linkedin.com/pub/tore-christensen/0/875/981) about a number of the sessions Tore will be hosting during the upcoming IAUG CONVERGE2013. Tore is an expert in helping enterprise organizations to deliver world-class customer service and business results by employing self-service and contact center tools. During the weeklong IAUG event Tore will give attendees presentations, training and hands on help. He will show how to improve the ways customers use the Avaya Aura® Experience Portal to provide differentiated wait treatment, how to increase Application Effectiveness Reporting, how to integrate with SIP, Computer Telephony Integration, Avaya Aura® Contact Center and how to support outbound applications with Avaya Proactive Outreach Manager. Included in the agenda will be a session tailored to the needs of former Nortel Enterprise Systems customers teaching them about Avaya’s the consolidation of the joint product line and Avaya’s set of evolution options and roadmaps for legacy "blue" IVR customers. This session will discuss the roadmap for the Avaya Media Processing Server (MPS) product line and continued support of MPS customers. Attendees will discover the technical and commercial migration path for MPS customers to evolve their solution to a standards-based Avaya Aura® Experience Portal solution.

Avaya Tech Talk 011 - Dr Valentine C Matula Interview

May 23, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interviews Dr Valentine C Matula Senior Director Multimedia Research at Avaya (www.linkedin.com/pub/val-matula/0/b6/662) about one of the sessions he will be hosting during the upcoming IAUG CONVERGE2013 that is taking place at the Gaylord Palms Resort & Convention Center (http://www.marriott.com/hotels/travel/mcogp-gaylord-palms-resort-and-convention-center/) in Orlando June 3-7, 2013. On Jun 05, from 02:00 - 03:00 ET Dr Matula (Val) will be presenting Avaya Labs Review of Consumer Technology Trends 2013: Taking Advantage to Improve Customer Service (http://www.iaug.org/e/in/eid=54&s=670&req=info). During the session Val will highlight how to improve customer service and corporate communications by identifying and quantifying new trends in consumer communications technology, and then planning a methodical two to four year program to leverage these trends. Included will be the drift from PCs, the shift to untethered devices, the change in 'customer service process' by consumers, the use of social sources, new simple video technologies, HTML5/WebRTC and updated info on voice quality. Dr Matula will discuss how these technologies aid in the goal of providing "real help" when needed, using agent staff with more efficient means than just plain voice will be. He will review recent announcements from the 2013 Consumer Electronics Show, as well as updated technology forecasts and their impact. Dr Matula will then provide relevant Avaya Labs Research demos of systems & projects with a "top projects" list outlined highlighting real business metrics including possible ROI values to a contact center.

Avaya TechTalk 010: NG911 Additional Data Sources

May 4, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/), Tim Kenyon, President of Conveyant Systems, Inc. (http://www.conveyant.com/about.htm) and Matt Serra, Sr. Director, Product Management at Rave Mobile Safety (http://www.ravemobilesafety.com/management/)have a conversation about how the government communication enterprise can implement the promise of Next Generation 9-1-1 today. Guy, Tim and Matt talk about how much of the promise of NG9-1-1 is possible for government agencies by leveraging their existing investment to create an information rich environment. The group talks about how unlocking access to exiting information dramatically enhances the processes of delivering emergency services with new lifesaving applications and processes.

Avaya TechTalk 009 - Mark Fletcher interview

Mar 23, 2013

Description:

In this week's edition of Avaya Tech Talk host Guy Clinch interviews Mark Fletcher, ENP, who was honored recently by the Next Generation 9-1-1 Institute with the Industry Achievement Award for technological innovation. Mark and Guy talk about the NG9-1-1 Institute Gala that was held in Washington DC on March 19, 2013. They speak about why Mark got the award, what it means to him and his family and other topics surrounding Mark's work and career.

Avaya Tech Talk 8 - Driving Down Costs

Feb 21, 2013

Description:

Avaya Tech Talk host Guy Clinch discusses tools and techniques of how governments and other organizations can drive down costs associate with workers who use mobile devices in their jobs and take risks out of bring your own device (BYOD).

Avaya TechTalk 007: NG Comms for the City of Taylor

Feb 14, 2013

Description:

Avaya Tech Talk host Guy Clinch interviews Charlie Mitchell, account manager at SunTel. SunTel Services has been meeting the communication needs of commercial clients in Michigan since 1986. They provide complete life-cycle services for voice, data, and unified networks. Guy is also joined by Eric French, system engineer at Avaya and the three discuss the recent deployment of a Next Generation communications network at the City of Taylor, Michigan. The Avaya technologies are saving the city significant costs while providing new efficient ways of delivering services to the citizens of Taylor.

Avaya TechTalk 006: NG911 with VPI

Feb 7, 2013

Description:

This week Guy Clinch talks to Patrick Botz, Vice President-Marketing for DevConnect partner Voice Print International, Inc. (VPI). Recording NG911 involves a lot tighter integration that yesterday's recorders, and Patrick provides some great insight to 'what's under the hood' in this important, but often not thought about topic.

Avaya Tech Talk 5:

Feb 1, 2013

Description:

Avaya Tech Talk host Guy Clinch picks up where he left off in his conversation with Mark Fletcher during the episode of Fletch2019s E911 Talk 125: Social Media in 911. Guy continues on the subject of how digital technologies force the breakdown of traditional silos. Guy describes the Avaya Aura Private Cloud and how that new paradigm for enterprise communications helps governments achieve dramatic cost savings, implement new and more efficient organizational architectures and provide enhanced service delivery models while providing a compelling return on investment.

Avaya Tech Talk 4: MAC Source Communications, Inc.

Jan 17, 2013

Description:

Avaya Tech Talk host Guy Clinch (www.linkedin.com/in/guywclinch/) interview of Wayne Ianuario MAC Source Communications, Inc. MAC Source Communications offers an unparalleled depth of expertise in business communications solution consulting and telecommunications system design, implementation and management services. MAC Source Communications received the 2012 Avaya U.S. Mid-Market Partner of the Year award at the Americas Executive Partner Forum in Cancun, Mexico. Mr. Ianuario talks about MAC Source Communications recent contract award for the City of Chattanooga. The contract will allow the city to upgrade their existing, multi-vendor platforms and technologies and enable a SIP-based session management communications voice infrastructure, built on the Avaya Aura UC Platform.

Avaya Tech Talk #3 - IAUG

Jan 10, 2013

Description:

This week Guy provides some insight to how the IAUG puts together one of the best shows in the industry for Avaya customers. IAUG CONVERGE2013 being held June 3-7, 2013 at the beautiful Gaylord Palms Resort & Conference Center in Orlando, Florida.

Avaya Tech Talk #002 - NORAD Santa

Jan 7, 2013

Description:

This week Guy covers the history of the 57 year old NORAD tradition of tracking Santa around the globe Christmas Eve using the latest and greatest technology provided by Avaya and Avaya Channel Partner Carousel Industries.

Avaya Tech Talk Episode 1

Dec 25, 2012

Description:

The inaugural version of Avaya Tech Talk with Government Solutions Advocate Guy Clinch. This week Guy talks to Avaya Select Dev Connect Partner Tim Kenyon, President of Conveyant Systems, Inc. about their solutions for Enterprise and Governments around Console operations and E911 Location Management.